Billing, cancellation, refund & dispute policy
Before billing begins
Standish Optimization Intelligence requires a demo and service/configuration review before activation. Before the first charge, the customer is shown or provided the selected product, recurring price, billing frequency, applicable setup/configuration fees, included allowances or usage charges, renewal/cancellation terms, and any applicable promotional terms. Billing begins only after explicit customer acceptance.
Recurring subscriptions
When a paid subscription is activated, it renews according to the billing frequency shown in the accepted order unless it is canceled or otherwise ended under the applicable customer agreement. A customer may request cancellation through the published customer-service contact method. The effective end date and any remaining access are governed by the accepted order and applicable law.
Refunds and billing errors
Customers should contact Standish promptly if they believe a charge is incorrect, duplicated, unauthorized, or inconsistent with the accepted order. Standish will review the charge and correct confirmed billing errors, including an appropriate refund or credit when warranted. Other refund rights, including any treatment of setup/configuration work or partially used subscription periods, are disclosed in the accepted customer order and are subject to applicable law.
Disputes
Customers are encouraged to contact Standish first so a billing concern can be investigated directly. Nothing in this policy limits rights available under applicable law or through a customer's payment provider.
Promotions and discounts
Discounts or promotions may have product, timing, eligibility, usage, duration, or account limits. Any special conditions are disclosed with the offer before acceptance.
Contact
Billing inquiries: billing@soi.services. Customer-service inquiries: support@soi.services.